Terms & Conditions

General

Puzzles 4 Africa operates this website for your personal entertainment, information, education and shopping convenience. You are encouraged to use and enjoy the website, and with your use and purchase from the Puzzles 4 Africa website you agree to these Terms of Use and Legal Notices set forth below and the disclaimers and terms and conditions stated on the Puzzles 4 Africa website.

You may only download material displayed on the Puzzles 4 Africa website for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost or use the content of the Puzzles 4 Africa website including the text, images, audio and/or video for public or commercial purposes without written permission from an authorized representative of Puzzles 4 Africa. It is strictly prohibited to download the images of the products for sale within this website.

Tampering with the website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the website are prohibited.

 

Products & Availability


Stock availability:

We do not keep stock - stock is ordered from suppliers as needed. However, should Puzzles 4 Africa be unable to fulfill any order placed by you at the advertised price due to stock having sold out, Puzzles 4 Africa will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the (Refund Policy).

 
Errors:
 
Please note that although Puzzles 4 Africa endeavours to accurately describe and/or depict each product on the Website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).  Prices and availability are subject to change without notice. Errors will be corrected where discovered, and Puzzles 4 Africa reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and paid. If your payment has already been received for the purchase and your order is cancelled, Puzzles 4 Africa will issue a credit in the amount of the charge. Individual bank policies will dictate when this amount is credited to your bank account. While Puzzles 4 Africa takes steps to ensure the accuracy and completeness of product, please refer to the originator of information for details, for example the manufacturer for complete product details.
THIS WEBSITE AND THE INFORMATION PROVIDED HEREIN ARE PROVIDED \\\\\\\"AS IS\\\\\\\" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. PUZZLES 4 AFRICA DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, ACCURACY, VALIDITY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE MATERIALS OR PRODUCTS ON THIS WEBSITE OR ANY WEBSITES LINKED TO THIS WEBSITE.
 
 
Agreement of Sale

Placing a product in a shopping cart or adding it to a wishlist without completing the purchase cycle does not:
  • constitute an agreement of sale; and/or
  • constitute an order for such product,

and as such, Puzzles 4 Africa may remove such product from the shopping cart or wishlist if stock becomes unavailable and you cannot hold  Puzzles 4 Africa liable if such product is not available when the purchase cycle is completed at a later stage.

An agreement of sale only comes into effect if and when:
  • you electronically submit a properly completed order for one or more products in your shopping cart; and
  • payment is received by Puzzles 4 Africa in its bank account.
 
Termination of Sales & Cancellation of Orders:
  •  Puzzles 4 Africa reserves the right, for purposes of preventing suspected fraud , to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Puzzles 4 Africa, in whole or in part, on notice to you.  Puzzles 4 Africa shall only be liable to refund monies already paid by you (see  Puzzles 4 Africa Refund policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.
  • By You: The Electronic Communications and Transactions Act 25 of 2002 (ECT Act) entitles you to cancel any sale concluded on this Website within 7 days after date of receipt of the goods and to obtain a full purchase price refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame (or where none is specified, beyond 30 days from the order date). Please read the Refund policy for further details in this regard.

 

Payment options

BANK TRANSFER

or 

ZAPPER (Visa / Mastercard) 


Electronic Funds Transfer:

If you select the bank transfer button, instructions will be given on how to deposit monies into Puzzles 4 Africa bank account and it would be subject to the following rules:

  • the exact amount must be paid;
  • the payment must be identified by supplying your Name & Surname on the electronic transfer;
  • no transfers may be made from ATMs;
  • no bank deposits are accepted from outside the borders of South Africa;
  • your order will be cancelled if you choose to pay by bank deposit and the amount due is not paid within 5 business days; and
  • cash deposits will not be accepted.

Zapper:

Download the Zapper app if you do not already have it and do not forget to complete your user account!  Zapper is a mobile app that makes payments simple and secure. Zapper is free to install and is available at Google Play, App Store and Windows Store. Please search for Zapper at these stores to find it quickly or go to https://www.zapper.com/download.php . 

After completing this checkout process you will receive an order confirmation email with a Zapper QR Code or alternatively you can use the QR Code in website footer. Scan it with your Zapper app and confirm the amount to be paid (full order amount). And voilĂ ! We will receive a payment confirmation from Zapper so you can sit back, relax and wait for your parcel :) 


Missing pieces

Please note that Puzzles 4 Africa is not liable for any missing pieces as we are a re-seller and not a manufacturer.  All puzzles/products are sold in sealed packaging as received from relevant supplier.


Delivery

WE DO NOT ALLOW COLLECTIONS AND DO NOT HAVE A PHYSICAL SHOP - WE ARE A VIRTUAL SHOP.

Delivery is usually within 10-15 working days (depending on delivery method) from date payment is received and final order confirmed.  Postal delivery (2-3 weeks).

Only standard parcel delivery to your local Post Office or Courier delivery is available. 

Unfortunately we are not in control nor responsible for any postal strikes or delays by the South African Post Office.   Should your parcel be returned to us as uncollected you will be liable for return as well as re-postage costs.  Should you not want your order re-posted, you will be liable for return and handling costs (to be determined at our discretion) and the balance remaining will be refunded to you.   Should you neglect to collect your order from the Post Office within a reasonable period and it is not returned to us, you will be responsible for the loss.  

In the event that your parcel has not been delivered within 7 working days from being dispatched you are responsible to inform us right away so that we can investigate while there is still a chance of recovery.  If you neglect to inform us that you have not received your parcel within 7 days and the parcel is lost you will be liable for the loss.

* Free delivery only applies to minimum order total of R600.00 .  This will include both postage and courier delivery methods based on delivery address provided.    Outlying areas are subject to additional delivery costs if applicable.  


Gift Vouchers

Vouchers are valid for 1 year after Sale.
Vouchers cannot be used to buy other Vouchers or Coupons. They do not accrue interest and are not refundable for cash once purchased. If your Voucher value is insufficient for the order you wish to place, you may make up the difference by paying via one of our other payment methods.
Puzzles 4 Africa is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Voucher, after Puzzles 4 Africa has delivered the Voucher to you or the email address nominated by you.