FREQUENTLY ASKED QUESTIONS
What are my delivery options and how much does it cost?
Only standard courier delivery to your door (R99) is available.
When will my order be delivered?
Our standard delivery time is 7-10 business days from date payment is received. However, if you ordered a FAST DELIVERY ITEM, we will despatch your order immediately after payment clears and you will receive within a few days.
Can I choose a specific time or day for my delivery?
Unfortunately not. Please provide a delivery address where someone will be available to accept delivery during business hours.
Can I collect my order?
Unfortunately we do not allow collections.
What is your QR Code?
How to I make paying with credit/debit card using the Zapper App?
Open your Zapper app
Scan the QR code
Enter amount (total order amount)
Confirm the payment
Do you accept international payments?
Yes, but all fees related to this (bank/exchange rate) will be for your account.
I've registered an account on www.puzzles4africa.co.za, but your system doesn't find me?
We created a new website and unfortunately weren't able to transfer customer accounts (including order history). That means you will have to register a new account.
Are you a wholesaler?
We are only a retail shop and do not sell wholesale.
Do you provide a missing piece service?
Unfortunately we are not a manufacturer and as such do not offer a missing/lost piece service.