FREQUENTLY ASKED QUESTIONS

Delivery/Collection

What are my delivery options and how much does it cost?

Only standard courier delivery to your door (R99) is available. Orders over R660 qualify for free delivery. **A surcharge will apply to outlying areas. This applies to paid and free shipping orders. We will contact you should you live in one of these areas.



When will my order be delivered?

Our standard delivery time is 7-10 business days from date payment is received. Tracking information will be sent to you via email once your order is despatched. We will not be responding to delivery enquiries received before the latest delivery date as we are using our time productively to get every order out as quickly as possible. CHECK YOUR SPAM FOLDER OR ADD US TO YOUR SAFE SENDER LIST.



Can I choose a specific time or day for my delivery?

Unfortunately not. Please provide a delivery address where someone will be available to accept delivery during business hours.



Can I collect my order?

Unfortunately we do not allow collections. We based solely online and do not have a shop to collect from.



Payment

Can I pay with credit/debit card?

Yes, we now have a Yoco payment gateway at checkout. https://www.yoco.co.za/za/payment-gateway/



Do you accept international payments?

No international bank transfers will be accepted. Please use the payment gateway facility to pay with Visa/Mastercard at checkout.



Technical

I've registered an account on www.puzzles4africa.co.za, but your system doesn't find me?

We created a new website and unfortunately weren't able to transfer customer accounts (including order history). That means you will have to register a new account. Please start over with us :)



Wholesale

Are you a wholesaler?

We are only a retail shop and do not sell wholesale.



Products

Do you provide a missing piece service?

Unfortunately we are not a manufacturer and as such do not offer a missing/lost piece service. We sell new (sealed) puzzles sourced from the South African distributor for the relevant brand (manufacturer).