FREQUENTLY ASKED QUESTIONS
What are my delivery options and how much does it cost?
Only standard courier delivery to your door (R99) is available.
When will my order be delivered?
Our standard delivery time is 7-10 business days from date payment is received. However, if you ordered a FAST DELIVERY ITEM, we will despatch your order immediately after payment clears and you will receive within a few days.
Can I choose a specific time or day for my delivery?
Unfortunately not. Please provide a delivery address where someone will be available to accept delivery during business hours.
Can I collect my order?
Unfortunately we do not allow collections.
What is your QR Code for Zapper/Masterpass payment?
How to I make paying with credit/debit card using the Zapper/Masterpass/FNB App?
- FNB Scan to Pay
Login to the FNB Banking App
Go to 'Payments', then 'FNB Pay', then 'Scan to Pay'
Scan the merchant's QR code
Select card to pay from and enter amount (total order amount)
Confirm the payment
I've registered an account on www.puzzles4africa.co.za, but your system doesn't find me?
We created a new website and unfortunately weren't able to transfer customer accounts (including order history). That means you will have to register a new account.
Are you a wholesaler?
We are only a retail shop and do not sell wholesale.
Do you provide a missing piece service?
Unfortunately we are not a manufacturer and as such do not offer a missing/lost piece service.