FREQUENTLY ASKED QUESTIONS

Delivery/Collection

What are my delivery options and how much does it cost?


Only standard courier delivery to your door (R99) is available. Orders over R600 qualify for free delivery.




When will my order be delivered?


Our standard delivery time is 7-10 business days from date payment is received. However, if you ordered a FAST DELIVERY ITEM, we will despatch your order immediately after payment clears and you will receive within a few days. Tracking information will be sent to you via email once your order is despatched. We will not be responding to delivery enquiries received before the latest delivery date as we are using our time productively to get every order out as quickly as possible. CHECK YOUR SPAM FOLDER OR ADD US TO YOUR SAFE SENDER LIST.




Can I choose a specific time or day for my delivery?


Unfortunately not. Please provide a delivery address where someone will be available to accept delivery during business hours.




Can I collect my order?


Unfortunately we do not allow collections. We based solely online and do not have a shop to collect from.





Payment

What is your QR Code for Zapper/Masterpass payment?





How to I make paying with credit/debit card using the Zapper/Masterpass/FNB App?


At checkout scan the Zapper QR Code with any of the apps listed below and enter the total order amount for payment. If you missed the QR code at checkout you can find a link to it in your order confirmation email or you can look for it in the FAQ.

  • Zapper
Download the Zapper app if you do not already have it and do not forget to complete your user account! Zapper is a mobile app that makes payments simple and secure. Zapper is free to install and is available at Google Play, App Store and Windows Store. For more information or to download the app, click here .
  • Masterpass
Just download your bank’s Masterpass app and load any participating credit, debit or cheque card to get started. You can now use your Masterpass app to pay at any Masterpass, Snapscan, Zapper or Pay@ merchant. For more information or to download the app, click here.
  • FNB Scan to Pay
  1. Login to the FNB Banking App
  2. Go to 'Payments', then 'FNB Pay', then 'Scan to Pay'
  3. Scan the merchant's QR code
  4. Select card to pay from and enter amount (total order amount)
  5. Confirm the payment
For more information or to download the app, click here.





Technical

I've registered an account on www.puzzles4africa.co.za, but your system doesn't find me?


We created a new website and unfortunately weren't able to transfer customer accounts (including order history). That means you will have to register a new account. Please start over with us :)





Wholesale

Are you a wholesaler?


We are only a retail shop and do not sell wholesale.





Products

Do you provide a missing piece service?


Unfortunately we are not a manufacturer and as such do not offer a missing/lost piece service. We sell new (sealed) puzzles sourced from the South African distributor for the relevant brand (manufacturer).





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