SHIPPINGS & RETURNS
WE DO NOT ALLOW COLLECTIONS!
Delivery is usually within 7-10 business days from date payment is received and final order confirmed. NOT INCLUDING PUBLIC HOLIDAYS.
We will not be responding to delivery enqueries received before the latest delivery date as we are using our time productively to get every order out as quickly as possible. You will be notified via email with tracking information once your order has been despatched - CHECK YOUR SPAM FOLDER OR ADD US TO YOUR SAFE SENDER LIST.
Only Courier delivery to your door (R99) is available. Orders over R660 are delivered for free.
Postal collection is no longer available as the Post Office is too unreliable.
In the event that your parcel has not been delivered within 7 working days from being dispatched you are responsible to inform us right away so that we can investigate while there is still a chance of recovery. If you neglect to inform us that your parcel has not been delivered within 7 days and the parcel is lost - you will be liable for the loss.
* Free delivery only applies to minimum order total of R660.00 .
Outlying areas are subject to additional delivery costs if applicable.
Return & Exchange Policy
If you are not satisfied with your purchase, you may return it within 7 days of receipt.
You may request a refund by contacting Puzzles 4 Africa directly.
We may issue a full or partial refund for an order on consultation with yourself.
If a new item is returned unopened or an item is returned as unwanted (ie. not defective) we may deduct a reasonable handling fee from your refund.
Please note: You are required to send the item back to us (at your cost) before we process the refund.