STORE POLICY

Terms & Conditions

GENERAL

Puzzles 4 Africa operates this website for your personal entertainment, information, education and shopping convenience. You are encouraged to use and enjoy the website, and with your use and purchase from the Puzzles 4 Africa website you agree to these Terms of Use and Legal Notices set forth below and the disclaimers and terms and conditions stated on the Puzzles 4 Africa website.

You may only download material displayed on the Puzzles 4 Africa website for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost or use the content of the Puzzles 4 Africa website including the text, images, audio and/or video for public or commercial purposes without written permission from an authorized representative of Puzzles 4 Africa. It is strictly prohibited to download the images of the products for sale within this website.

Tampering with the website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the website are prohibited.

 

PRODUCTS & AVAILABILITY

Stock availability:

We do not keep stock - stock is ordered from suppliers as needed. However, should Puzzles 4 Africa be unable to fulfill any order placed by you at the advertised price due to stock having sold out, Puzzles 4 Africa will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the (Refund Policy).

 
Errors:
Please note that although Puzzles 4 Africa endeavours to accurately describe and/or depict each product on the Website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).  Prices and availability are subject to change without notice. Errors will be corrected where discovered, and Puzzles 4 Africa reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and paid. If your payment has already been received for the purchase and your order is cancelled, Puzzles 4 Africa will issue a credit in the amount of the charge. Individual bank policies will dictate when this amount is credited to your bank account. While Puzzles 4 Africa takes steps to ensure the accuracy and completeness of product, please refer to the originator of information for details, for example the manufacturer for complete product details.
THIS WEBSITE AND THE INFORMATION PROVIDED HEREIN ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. PUZZLES 4 AFRICA DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, ACCURACY, VALIDITY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE MATERIALS OR PRODUCTS ON THIS WEBSITE OR ANY WEBSITES LINKED TO THIS WEBSITE.
 
 
AGREEMENT OF SALE

Placing a product in a shopping cart or adding it to a wishlist without completing the purchase cycle does not:
constitute an agreement of sale; and/or
constitute an order for such product,
and as such, Puzzles 4 Africa may remove such product from the shopping cart or wishlist if stock becomes unavailable and you cannot hold  Puzzles 4 Africa liable if such product is not available when the purchase cycle is completed at a later stage.

An agreement of sale only comes into effect if and when:
you electronically submit a properly completed order for one or more products in your shopping cart; and
payment is received by Puzzles 4 Africa in its bank account.

 

 

TERMINATION OR CANCELLATION OF ORDERS
Puzzles 4 Africa reserves the right to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Puzzles 4 Africa, in whole or in part, on notice to you.  Puzzles 4 Africa shall only be liable to refund monies already paid by you, and accepts no other liability which may arise as a result of such refusal to process any order/sale.
By You: The Electronic Communications and Transactions Act 25 of 2002 (ECT Act) entitles you to cancel any sale concluded on this Website within 7 days after date of receipt of the goods and to obtain a full purchase price refund provided that you pay the costs for returning the goods to us and that the goods returned are still in the original packaging and in good condition.  


 

MISSING PIECES

Please note that Puzzles 4 Africa is not liable for any missing pieces as we are a re-seller and not a manufacturer.  All puzzles/products are sold in sealed packaging as received from relevant supplier.


Miss-alignment of larger puzzles

Please be advised that there is a margin for a slight miss-alignment between sections in the larger puzzles (3000 piece and larger).  This is due to the fact these puzzles are cut in sections and made of organic material (paper & wood).   We will not replace nor accept returns in such cases.

 


DELIVERY

WE DO NOT ALLOW COLLECTIONS AND DO NOT HAVE A PHYSICAL SHOP - WE ARE A VIRTUAL SHOP.

Only Courier delivery is available.   Post Office collection is no longer available due to the unreliability of the Post Office.

In the event that your parcel has not been delivered within 7 working days from being dispatched you are responsible to inform us right away so that we can investigate while there is still a chance of recovery.  If you neglect to inform us that you have not received your parcel within 7 days and the parcel is lost you will be liable for the loss.

* Free delivery only applies to minimum order total of R600.00 .     Outlying areas are subject to additional delivery costs if applicable.  


GIFT VOUCHERS

Vouchers are valid for 1 year after Sale.
Vouchers cannot be used to buy other Vouchers or Coupons. They do not accrue interest and are not refundable for cash once purchased. If your Voucher value is insufficient for the order you wish to place, you may make up the difference by paying via one of our other payment methods.
Puzzles 4 Africa is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Voucher, after Puzzles 4 Africa has delivered the Voucher to you or the email address nominated by you.

 

Privacy & Safety 

Puzzles 4 Africa respects consumers' constitutional rights to privacy and data protection. Accordingly, we believe in protecting the personal information we collect from you when you use our website.  Puzzles 4 Africa reserves the right to amend the policy from time to time, in which case the amended website privacy policy will supersede and replace any previous policies with effect from the date on which it is posted on our website. This privacy policy forms part of the Puzzles 4 Africa website terms and conditions. 

 

Personal information

Personal information refers to all information about you as an identifiable individual, including your  name, address, email address, telephone number, and identity number. 

 

Personal information collected

Limited personal information is collected using cookies. A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and to improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This information can be used to enhance the content of our website and make your use of it easier. We do not monitor which pages you looked at while visiting our website. You can disable our use of cookies by configuring your browser accordingly.


Personal information shared

Puzzles 4 Africa will not sell, rent or otherwise disclose your personal information to any third party without your consent, provided that by using our website and/or subscribing for any of our services, you provide your express and informed consent for Puzzles 4 Africa to disclose your personal information to third parties as follows -
 

to governmental agencies, exchanges and other regulatory or self-regulatory organisations if Puzzles 4 Africa is required to do so by law or if we believe that such action is necessary to -
comply with the law or with any legal process;
 protect and defend our rights and property or that of our customers and companies in our group;
 prevent fraud or abuse, misuse or unauthorised use of our website; and/or
 protect the personal safety or property of our customers or the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, Puzzles 4 Africa will disclose such information to the appropriate regulatory bodies and commercial entities).

 

Communicating with us

It is very important that the information that Puzzles 4 Africa has about you is accurate and current.

 

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CONTACT

Whatsapp us: 081 460 5778

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